FAQ
Is this a medical consultation service?
- No. Vela provides informational beauty and skincare reports based on submitted photos and questionnaire responses.
- The service does not provide medical diagnosis, treatment, prescription, or telemedicine.
Is this a medical diagnosis?
- No. Vela is a pre-consultation guidance service designed to help you better understand your concerns before making aesthetic decisions.
Do I need to visit Korea to use Vela?
- No. Everything — from photo submission to receiving your report — is done fully online.
What do I receive?
- You’ll receive a personalized PDF report reviewed by Korean board-certified dermatologists or plastic surgeons based on your photos and concerns.
- The report may include:
- Doctor opinions
- Recommended treatment directions
- Similar case references
- Recovery and consideration notes
- Transparent pricing guidance commonly shared with local patients
How many doctors review my case?
- You can choose between:
- One Doctor Consultation
- Three Doctor Consultation
- Depending on the option selected, your case will be reviewed by one or multiple Korean board-certified specialists.
Is Vela only for women?
- No. Vela is designed for anyone interested in aesthetic analysis and skin insight.
How does Vela select doctors?
- Vela only works with carefully selected Korean board-certified dermatologists and plastic surgeons known for:
- Strong patient reviews
- Clinical experience
- Natural and ethical treatment approaches
- Transparent communication
- We do not work with mass-market “factory-style” clinics focused on aggressive upselling.
Will doctors directly review my photos?
- Yes. Your submitted photos and concerns are reviewed by real Korean medical specialists selected by Vela.
Will my photos and personal data stay private?
- Yes. All photos and personal information are securely stored and never shared publicly.
- Access is limited to:
- The assigned medical specialists
- A small operations team managing your report
Is Vela affiliated with specific clinics?
- No. Vela is designed to provide independent pre-consultation guidance rather than promote specific clinics.
- Our goal is to help users make more informed and thoughtful decisions.
Can Vela tell me exactly which procedure I need?
- No. Final treatment decisions should always be made through an in-person consultation with a medical professional.
- Vela is intended to provide guidance, educational insight, and professional opinions before consultation.
How long does it take to receive my report?
- Most reports are delivered within approximately 3 business days after photo submission.
What kind of photos should I upload?
- We recommend:
- Front-facing photos
- 45° angle photos
- Side profile photos
- Natural lighting
- No makeup or filters
- Detailed photo guidelines will be provided after purchase.
Can I get a refund?
- If you proceed with treatment and payment through a partnered Korean clinic introduced via Vela, your consultation fee may be fully credited back.
- Additional conditions may apply depending on the clinic.
FAQ
Is this a medical consultation service?
- No. Vela provides informational beauty and skincare reports based on submitted photos and questionnaire responses.
- The service does not provide medical diagnosis, treatment, prescription, or telemedicine.
Is this a medical diagnosis?
- No. Vela is a pre-consultation guidance service designed to help you better understand your concerns before making aesthetic decisions.
Do I need to visit Korea to use Vela?
- No. Everything — from photo submission to receiving your report — is done fully online.
What do I receive?
- You’ll receive a personalized PDF report reviewed by Korean board-certified dermatologists or plastic surgeons based on your photos and concerns.
- The report may include:
- Doctor opinions
- Recommended treatment directions
- Similar case references
- Recovery and consideration notes
- Transparent pricing guidance commonly shared with local patients
How many doctors review my case?
- You can choose between:
- One Doctor Consultation
- Three Doctor Consultation
- Depending on the option selected, your case will be reviewed by one or multiple Korean board-certified specialists.
Is Vela only for women?
- No. Vela is designed for anyone interested in aesthetic analysis and skin insight.
How does Vela select doctors?
- Vela only works with carefully selected Korean board-certified dermatologists and plastic surgeons known for:
- Strong patient reviews
- Clinical experience
- Natural and ethical treatment approaches
- Transparent communication
- We do not work with mass-market “factory-style” clinics focused on aggressive upselling.
Will doctors directly review my photos?
- Yes. Your submitted photos and concerns are reviewed by real Korean medical specialists selected by Vela.
Will my photos and personal data stay private?
- Yes. All photos and personal information are securely stored and never shared publicly.
- Access is limited to:
- The assigned medical specialists
- A small operations team managing your report
Is Vela affiliated with specific clinics?
- No. Vela is designed to provide independent pre-consultation guidance rather than promote specific clinics.
- Our goal is to help users make more informed and thoughtful decisions.
Can Vela tell me exactly which procedure I need?
- No. Final treatment decisions should always be made through an in-person consultation with a medical professional.
- Vela is intended to provide guidance, educational insight, and professional opinions before consultation.
How long does it take to receive my report?
- Most reports are delivered within approximately 3 business days after photo submission.
What kind of photos should I upload?
- We recommend:
- Front-facing photos
- 45° angle photos
- Side profile photos
- Natural lighting
- No makeup or filters
- Detailed photo guidelines will be provided after purchase.
Can I get a refund?
- If you proceed with treatment and payment through a partnered Korean clinic introduced via Vela, your consultation fee may be fully credited back.
- Additional conditions may apply depending on the clinic.
FAQ
Is this a medical consultation service?
- No. Vela provides informational beauty and skincare reports based on submitted photos and questionnaire responses.
- The service does not provide medical diagnosis, treatment, prescription, or telemedicine.
Is this a medical diagnosis?
- No. Vela is a pre-consultation guidance service designed to help you better understand your concerns before making aesthetic decisions.
Do I need to visit Korea to use Vela?
- No. Everything — from photo submission to receiving your report — is done fully online.
What do I receive?
- You’ll receive a personalized PDF report reviewed by Korean board-certified dermatologists or plastic surgeons based on your photos and concerns.
- The report may include:
- Doctor opinions
- Recommended treatment directions
- Similar case references
- Recovery and consideration notes
- Transparent pricing guidance commonly shared with local patients
How many doctors review my case?
- You can choose between:
- One Doctor Consultation
- Three Doctor Consultation
- Depending on the option selected, your case will be reviewed by one or multiple Korean board-certified specialists.
Is Vela only for women?
- No. Vela is designed for anyone interested in aesthetic analysis and skin insight.
How does Vela select doctors?
- Vela only works with carefully selected Korean board-certified dermatologists and plastic surgeons known for:
- Strong patient reviews
- Clinical experience
- Natural and ethical treatment approaches
- Transparent communication
- We do not work with mass-market “factory-style” clinics focused on aggressive upselling.
Will doctors directly review my photos?
- Yes. Your submitted photos and concerns are reviewed by real Korean medical specialists selected by Vela.
Will my photos and personal data stay private?
- Yes. All photos and personal information are securely stored and never shared publicly.
- Access is limited to:
- The assigned medical specialists
- A small operations team managing your report
Is Vela affiliated with specific clinics?
- No. Vela is designed to provide independent pre-consultation guidance rather than promote specific clinics.
- Our goal is to help users make more informed and thoughtful decisions.
Can Vela tell me exactly which procedure I need?
- No. Final treatment decisions should always be made through an in-person consultation with a medical professional.
- Vela is intended to provide guidance, educational insight, and professional opinions before consultation.
How long does it take to receive my report?
- Most reports are delivered within approximately 3 business days after photo submission.
What kind of photos should I upload?
- We recommend:
- Front-facing photos
- 45° angle photos
- Side profile photos
- Natural lighting
- No makeup or filters
- Detailed photo guidelines will be provided after purchase.
Can I get a refund?
- If you proceed with treatment and payment through a partnered Korean clinic introduced via Vela, your consultation fee may be fully credited back.
- Additional conditions may apply depending on the clinic.