FAQ

One Doctor Consultation

We’ll match you with one carefully selected doctor based on your concerns and goals.

$39

you’ll received

  1. Facial analysis by 1 Korean board-certified doctors
  2. Personalized feedback on your concerns
  3. Recommended treatment and surgeon direction
  4. Transparent pricing guidance
  5. Booking tips, precautions, and pre-visit checklist
  6. Personalized PDF report delivered within 3 business days
  7. Full payment credited back if you later book through Vela

Overview

Receive a personalized beauty and skincare analysis report based on your submitted photos and questionnaire responses.

Your submission is reviewed by one Korean dermatologist or plastic surgeon, who provides professional observations and informational insights to help you better understand your facial features, skin concerns, and potential treatment considerations before visiting a clinic.

This service is intended for informational purposes only and does not provide medical diagnosis, treatment, prescription, or telemedicine services.

What's Included

✓ Review by one Korean dermatologist or plastic surgeon

✓ Personalized facial and skin analysis

✓ Identification of key aesthetic concerns

✓ Informational insights on potential treatment options

✓ Personalized PDF report delivered within 3 business days

Service Delivery Period

A personalized PDF report will be delivered within 3 business days after all required photos and questionnaire responses have been submitted.

The completed report will be sent to the email address provided by the customer.

The service is considered complete upon successful delivery of the report.

※ Refund & Cancellation Policy

Due to the nature of Vela’s personalized digital report service, the following refund policy applies.

Please review the above policy carefully before purchasing the Service.

Eligible for Refund

  • A full refund is available after payment and before the submission of any photos, videos, or questionnaires.

Non-Refundable

  • Once required materials have been submitted, report production is considered to have started and refunds are no longer available.

Exceptional Refund Cases

  • Refunds may still be granted in the following situations:
    • If the Company is unable to provide the Service due to internal circumstances
    • If the report is not delivered within 14 days after all required materials have been submitted

Refund Processing

  • Refund requests are processed within 3 business days.
  • The actual refund completion time may vary depending on the payment provider or payment method.

Terms of Service

Privacy

3F, 3C-78, 54 Beomeocheon-ro,Suseong-gu, Daegu, South Korea

Business Registration No. 387-81-03432

vela@dermatrix.io

© 2026 All rights reserved.

FAQ

One Doctor Consultation

We’ll match you with one carefully selected doctor based on your concerns and goals.

$39

you’ll received

  1. Facial analysis by 1 Korean board-certified doctors
  2. Personalized feedback on your concerns
  3. Recommended treatment and surgeon direction
  4. Transparent pricing guidance
  5. Booking tips, precautions, and pre-visit checklist
  6. Personalized PDF report delivered within 3 business days
  7. Full payment credited back if you later book through Vela

Overview

Receive a personalized beauty and skincare analysis report based on your submitted photos and questionnaire responses.

Your submission is reviewed by one Korean dermatologist or plastic surgeon, who provides professional observations and informational insights to help you better understand your facial features, skin concerns, and potential treatment considerations before visiting a clinic.

This service is intended for informational purposes only and does not provide medical diagnosis, treatment, prescription, or telemedicine services.

What's Included

✓ Review by one Korean dermatologist or plastic surgeon

✓ Personalized facial and skin analysis

✓ Identification of key aesthetic concerns

✓ Informational insights on potential treatment options

✓ Personalized PDF report delivered within 3 business days

Service Delivery Period

A personalized PDF report will be delivered within 3 business days after all required photos and questionnaire responses have been submitted.

The completed report will be sent to the email address provided by the customer.

The service is considered complete upon successful delivery of the report.

※ Refund & Cancellation Policy

Due to the nature of Vela’s personalized digital report service, the following refund policy applies.

Please review the above policy carefully before purchasing the Service.

Eligible for Refund

  • A full refund is available after payment and before the submission of any photos, videos, or questionnaires.

Non-Refundable

  • Once required materials have been submitted, report production is considered to have started and refunds are no longer available.

Exceptional Refund Cases

  • Refunds may still be granted in the following situations:
    • If the Company is unable to provide the Service due to internal circumstances
    • If the report is not delivered within 14 days after all required materials have been submitted

Refund Processing

  • Refund requests are processed within 3 business days.
  • The actual refund completion time may vary depending on the payment provider or payment method.

Terms of Service

Privacy

3F, 3C-78, 54 Beomeocheon-ro,Suseong-gu, Daegu, South Korea

Business Registration No. 387-81-03432

vela@dermatrix.io

© 2026 All rights reserved.

One Doctor Review Report

We’ll match you with one carefully selected doctor based on your concerns and goals.

$39

you’ll received

  1. Facial analysis by 1 Korean board-certified doctors
  2. Personalized feedback on your concerns
  3. Recommended treatment and surgeon direction
  4. Transparent pricing guidance
  5. Booking tips, precautions, and pre-visit checklist
  6. Personalized PDF report delivered within 3 business days
  7. Full payment credited back if you later book through Vela

Overview

Receive a personalized beauty and skincare analysis report based on your submitted photos and questionnaire responses.

Your submission is reviewed by one Korean dermatologist or plastic surgeon, who provides professional observations and informational insights to help you better understand your facial features, skin concerns, and potential treatment considerations before visiting a clinic.

This service is intended for informational purposes only and does not provide medical diagnosis, treatment, prescription, or telemedicine services.

What's Included

✓ Review by one Korean dermatologist or plastic surgeon

✓ Personalized facial and skin analysis

✓ Identification of key aesthetic concerns

✓ Informational insights on potential treatment options

✓ Personalized PDF report delivered within 3 business days

Service Delivery Period

A personalized PDF report will be delivered within 3 business days after all required photos and questionnaire responses have been submitted.

The completed report will be sent to the email address provided by the customer.

The service is considered complete upon successful delivery of the report.

※ Refund & Cancellation Policy

Due to the nature of Vela’s personalized digital report service, the following refund policy applies.

Please review the above policy carefully before purchasing the Service.

Eligible for Refund

  • A full refund is available after payment and before the submission of any photos, videos, or questionnaires.

Non-Refundable

  • Once required materials have been submitted, report production is considered to have started and refunds are no longer available.

Exceptional Refund Cases

  • Refunds may still be granted in the following situations:
    • If the Company is unable to provide the Service due to internal circumstances
    • If the report is not delivered within 14 days after all required materials have been submitted

Refund Processing

  • Refund requests are processed within 3 business days.
  • The actual refund completion time may vary depending on the payment provider or payment method.